Refund policy

At Friends Boat, we want you to love your apparel. If there's a problem with your order, we'll make it right.

Eligible for a Refund or Replacement

We gladly offer a refund or replacement if:

• You received the wrong item.
• Your item arrived damaged or defective.

To request a refund or replacement, please contact us within 30 days of delivery.

How to Request a Refund

Email us at shop@notthecaptain.com and include:

• Your order number
• A brief description of the issue
• Photos of the item, if applicable

We'll review your request promptly and work with you to resolve the issue.

Returns for Other Reasons

Because each Friends Boat item is made to order, we generally cannot accept returns or exchanges for:

• Ordering the wrong size
• Change of mind
• Buyer’s remorse

Please review our sizing information carefully before placing your order.

Product Care

To help your apparel look its best for years to come, please follow the washing and care instructions included with your purchase.

Policy Updates

Friends Boat reserves the right to update this Refund Policy at any time. Any changes will be posted on this page.